Overview
This Refund & Tax Policy governs all transactions made through EVENTSHOWCASE, including event ticket purchases and digital product purchases from seller stores. By completing a purchase on this platform, you agree to the terms outlined below.
Event Ticket Refunds
Refund eligibility for event tickets is determined by the platform's refund window policy and the individual event organizer's terms.
Full Refund
Available if requested within the configured refund window (typically 7 days before the event date), subject to the organizer's refund type setting.
Partial Refund
Where applicable, an 80% refund may be issued if the full refund window has passed but the event has not yet occurred.
Store Credit
Some organizers may offer store credit in lieu of a cash refund. This will be clearly communicated at the time of purchase.
No Refund
Certain events may be marked as non-refundable. This will be displayed before you complete your purchase.
Refunds are not available after an event has taken place, regardless of attendance. If an event is cancelled by the organizer, a full refund will be issued automatically where auto-refund is enabled.
Digital Product (Store) Refunds
Digital products sold through seller stores on EVENTSHOWCASE are generally non-refundable once the download link has been accessed or the file has been delivered, due to the nature of digital goods.
Defective or Corrupted Files
If the product file is defective, corrupted, or significantly different from its description, you may request a replacement or refund within 7 days of purchase.
Duplicate Purchase
If you accidentally purchased the same product twice, contact support within 48 hours for a refund of the duplicate charge.
Unauthorized Purchase
If you believe a purchase was made without your authorization, contact us immediately. We will investigate and process a refund if fraud is confirmed.
How to Request a Refund
To request a refund, follow these steps:
- 1
Log in to your EVENTSHOWCASE account and navigate to your Dashboard.
- 2
Go to My Registrations (for events) or My Orders (for store products).
- 3
Locate the relevant purchase and click "Request Refund".
- 4
Provide a brief reason for your refund request.
- 5
Our team will review your request within 3–5 business days and respond via email.
Approved refunds are processed within 5–10 business days and returned to your original payment method.
Platform Commission
EVENTSHOWCASE charges a platform commission on each successful transaction. This commission is:
- Deducted from the seller's or organizer's earnings before payout — not charged to the buyer.
- A service fee for use of the platform, payment processing infrastructure, and seller tools.
- Not a tax. The commission is separate from any applicable taxes.
- Non-refundable in the event of a buyer refund, unless the platform determines otherwise at its sole discretion.
Tax Policy
Seller-Responsible Tax Model
EVENTSHOWCASE operates as a marketplace facilitator
EVENTSHOWCASE does not collect, withhold, or remit taxes (including VAT, GST, sales tax, or income tax) on behalf of sellers or event organizers. Each seller and organizer is solely responsible for determining, collecting, and remitting any applicable taxes in their jurisdiction.
What this means for sellers & organizers:
Your Responsibility
You must determine whether your sales are subject to tax in your country, state, or region and comply with all applicable tax laws.
Keep Records
Maintain accurate records of all earnings. Use the Earnings Statement CSV available in your dashboard for tax filing purposes.
Register if Required
If your sales volume requires tax registration (e.g., VAT registration in the EU), you are responsible for registering and filing accordingly.
Acknowledgment
By creating an account, you have acknowledged your tax responsibilities. This acknowledgment is timestamped and stored as a legal record.
What this means for buyers:
Prices displayed on EVENTSHOWCASE may or may not include applicable local taxes. If you are purchasing as a business and require a tax invoice, please contact the seller or organizer directly. EVENTSHOWCASE cannot issue tax invoices on behalf of sellers.
Disclaimer: This policy does not constitute legal or tax advice. We strongly recommend consulting a qualified tax professional in your jurisdiction to understand your specific obligations.
Disputes & Chargebacks
We encourage buyers to contact us before initiating a chargeback with their bank or payment provider. Chargebacks can result in account suspension for sellers and additional processing fees.
If you have a dispute regarding a charge, please contact our support team first. We aim to resolve all disputes fairly and promptly within 5 business days.
Fraudulent chargebacks may result in permanent account termination and legal action.
Contact Us
For refund requests, tax inquiries, or any questions about this policy, please reach out to us:
Email Support
support@eventshowcase.com
Response Time
Within 2 business days
This policy was last updated on April 5, 2026. EVENTSHOWCASE reserves the right to update this policy at any time. Continued use of the platform constitutes acceptance of the updated policy.